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Frequently Asked Questions

   
What are the benefits of drinking pure water?
What are the dangers of drinking tap water?
What the difference between bottled water & water from RO system?
What is more effective Reverse Osmosis filtration or other methods of filtration?
When do we ship?
When will your order arrive?
How do you ship?
What are the shipping costs for my domestic shipment?
Do you ship outside of the Unites States?
What are your shipping terms and conditions?
I live outside of the United States, and the country I live in is not listed in your list of countries that you deliver to. How can I get an order shipped to me?
Can I ship to an address other than my own?
I am placing an order, but one or more of the items is on backorder. When will I receive my order?
What forms of payment do you accept?
What currency are your prices in?
I received my order, but an item is missing. What should I do?
My order arrived, but contains a damaged product. What do I do?
I received my product a week ago, but I do not like it. I live in the U.S. Can I return it?
I returned my product and still haven’t received a credit. When will I receive my credit?
I would like to place an order over the phone. How can I do that?
I just placed an order, and would like to cancel it. Can this be done?

 

What are the benefits of drinking pure water?


Drinking water helps nearly every part of the human body function. Considering that our bodies are almost two-thirds water, understanding water's important role in the body can be a fountain of health. Health Benefits of Water

. More energy

. Perform Better

. Lose weight . Reduces headaches and dizziness.

. Helps with digestion and converting food into energy

. Facilitates elimination of waste Benefits of Drinking Pure Water

  1. Safety - Purified drinking water contains no harmful chemicals that can pose a threat to human health.
  2. No contaminates - POU water filtration systems eliminate all naturally occurring contaminates like bacteria, viruses and parasites. Also all pathogens are removed such as giardia, e-coli, etc.
  3. Great taste - With all the impurities and contaminates removed, there is nothing left but the clean, refreshing taste of pure water. Imaging looking forward to a tall, cool glass of water as a special treats!

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What are the dangers of drinking tap water?


Clean water is one of the most important needs of our bodies. It is a sad fact that something as essential to life as clean drinking water can no longer be granted to us. Unsafe water is not just a third world problem. In fact, safe drinking water is even harder to find especially in industrially developed countries such as the U.S.
According to research articles and news, most tap and well water in the U.S. now are not safe for drinking due to heavy industrial and environmental pollution. We have reached a point that, all sources of our drinking water, including municipal water systems, wells, lakes, rivers, and even glaciers, contain some level of contamination. 
Contaminants range from naturally-occurring minerals to man-made chemicals and by-products. While many contaminants are found at levels not enough not to cause immediate discomforts or sicknesses , it is proven that even low-level exposure to many common contaminants will, over time, cause severe illness including liver damage, cancer, and other serious ailments. Even the chemicals commonly used to treat municipal water supplies such as chlorine and fluoride are toxic and are known to have significant adverse effects on the human body.
More facts:


There are 35,000 pesticides containing 600 chemical compounds. Yet municipal water systems are only required to test for six. Many of these chemicals are known to cause birth defects, nerve damage, sterility and cancer.

The General Accounting Office reports that 20% of the nation's 65,000 community systems are unable to meet minimum standards set by the Safe Drinking Water Act. 

More than 700 organic chemicals have been identified in drinking water, and some of them are suspected cancer causing agents.

A recent government study found that more than 25% of all large U.S. public water systems contain traces of one or more toxic substances. ... Public water systems do not test for the carcinogens and other dangerous chemicals that are being found.



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What the difference between bottled water & water from RO system?


Our RO water filtration system use the same technology, reverse osmosis (RO), as other major bottling plants use to filter water. Our drinking water has a cleaner, more refreshing taste—not like the flat taste of distilled or bottled water. Also, when you produce your own water, it has no preservatives or chemicals added, unlike bottled water.  Water treated from our systems test out better than any bottled water we have evaluated, because it lacks the solids that bottled water contains. The five-stage system is the most stable and complete RO process. The best part is that you maintain your system and ensure your family's health yourself. 

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What is more effective Reverse Osmosis filtration or other methods of filtration?


Non-RO water filters are much less effective, and the pore size on these filter media are much bigger, generally 0.5 - 10 micron. They can filter out coarse particles, sediments and elements only up to their micron rating. Anything finer and most dissolved substances cannot be filtered out. As a result, water is far less clean and safe compare to reverse osmosis filtration.
RO is the most convenient and effective method of water filtration. It filters water by squeezing water through a semi-permeable membrane, which is rated at 0.0001 micron (equals to 0.00000004 inch!). This is the technology used to make bottled water; it is also the only technology capable of desalinating sea water, making it into drinking water.

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When do we ship?


Orders placed Monday-Friday, before 2pm EST, will ship the next day. Orders placed Monday-Friday after 2pm will ship the second business day. Orders placed on Saturdays and Sundays will ship on Tuesday.

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When will your order arrive?


Your product will arrive in 3-10 business days.

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How do you ship?


Packages will ship via USPS or UPS. All packages sent to PO Boxes, APO, and FPO will ship via United States Postal Service.

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What are the shipping costs for my domestic shipment?

All standard shipping start from $6.95 for delivery anywhere in the continental U.S. Standard shipping for Alaska, Hawaii and Puerto Rico start from $9.95.

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Do you ship outside of the Unites States?

Yes, we do.
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What are your shipping terms and conditions?

Please click on the following link to see our shipping terms and conditions:

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I live outside of the United States, and the country I live in is not listed in your list of countries that you deliver to. How can I get an order shipped to me?


If your country is not listed, we are unable to ship to that country.

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Can I ship to an address other than my own?

Yes, you can. If ordering online, you will have the option of entering a separate shipping address. If ordering over the phone, you can just let the customer service associate know that you want to ship your order somewhere else.

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I am placing an order, but one or more of the items is on backorder. When will I receive my order?


If any of your items are on backorder, we will hold the entire order until all items are in stock. If you wish, however, you do have the option of splitting your order, so that the in stock items will ship automatically, and then the backorder item/items will ship when they come in. Be aware, however, that you will be charged standard shipping charges on each shipment. If you would like to split your order, please let the customer service associate know.

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What forms of payment do you accept?


We accept Visa, Mastercard, American Express and Discover. You may also pay by using check or money order when placing your order by mail. If ordering directly from our website, you can also use Google Checkout

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What currency are your prices in?


All prices are in U.S. dollars.

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I received my order, but an item is missing. What should I do?


At Purenex, we try to ensure that 100% of the orders are complete and perfect. If you are missing at item, we apologize. Please give us a call at 1-718-265-6699, or send us an e mail at info@purenex.com, and we will rectify the situation as soon as possible.

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My order arrived, but contains a damaged product. What do I do?


Please give us a call at 1-718-265-6699, or send us an e mail at info@purenex.com. Please be sure to include your order or invoice number in the e mail, and explain the situation. Examples of damaged items are broken glass, cracked plastic bottles, safety seal removed or torn off, and bottles leaking. Dented bottles or packages are most often not considered damaged because this does not take away from the safety or potency of the product inside.

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I received my product a week ago, but I do not like it. I live in the U.S. Can I return it?


If for any reason you are unhappy with any product you have purchased from us, you may return it for a full refund (less shipping and handling). All product must be in a factory sealed container for refund. You are covered by this unconditional money-back guarantee for a full 30 days from your date of purchase. Please e-mail or call our Customer Service Department at info@purenex.com or 1-718-265-6699 within 30 days of the shipment date to receive authorization and return instructions.

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I returned my product and still haven’t received a credit. When will I receive my credit?

 


You will see the credit on your credit card approximately 14 days after you send the product back to us.

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I would like to place an order over the phone. How can I do that?


You can place an order over the phone by calling 1-718-265-6699, from 9am til 5pm EST, from Monday to Friday.

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I just placed an order, and would like to cancel it. Can this be done?

Yes, you may cancel your order within 1 hour of the time you placed your order.

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